Resident Specialist - (Abilene) in Abilene, Texas For Sale

About the role The Resident Specialist provides marketing, sales and customer service support to both prospective residents as well as responds to current resident needs. What you'll be doing 1. Provides strong customer service to prospective residents by coordinating the entire pre-move process including but not limited to assisting applicants with completing all paperwork including applications, conducting tours of available units, providing description of community amenities, explaining wait list policies and communicating availability accurately, and making all potential residents feel at home. 2. Compiles and organizes all paperwork including entering applications into Yardi system, preparing Resident Responsibility Agreement and move-in package, preparing statement of BAH, termination letters, and service notifications. Screens and selects qualified applicants in accordance with Company policies and Fair Housing regulations and local laws. 3. Consistently inspects property including grounds and the exterior and interior of homes and communicates deficiencies found to the facilities maintenance team. 4. Conducts home pre-move in inspections to ensure all units are rent ready. 5. Provides new residents with a first day walk-through inspection and educates them about community policies as well as demonstrates how to use all appliances and how to request maintenance 6. Clears out recently vacated units and completes checklist to meet cleaning standards. 7. Answers phones courteously and promptly to assist current residents with their needs and follows up to ensure work orders completed by the maintenance staff meet the resident's satisfaction. 8. Monitors and maintains wait list for available units and contacts residents when units become available in accordance with wait list policies and procedures. 9. Performs general administrative tasks such as filing, typing, answering phones, and communicating with prospective residents. 10. Attends and assists with LifeWorks events as needed. Who we're looking for High School Diploma required plus experience in an administrative/office role including the ability to operate all office equipment. Experience leasing in a residential property/community with a proven track record. Military experience a plus. To perform this job successfully, an individual should have basic knowledge of Microsoft Office, Yardi is a plus. Possession of a valid state issued Drivers License and safe driving record are required. Why work for us Balfour Beatty Investments is proud to offer challenging and rewarding work in a variety of functional areas. As a company, we operate with safety and sustainability as our primary focus. Equally integral components of our culture are our values-Integrity, Teamwork, Excellence, Respect-and our code of conduct. Living up to these commitments requires the fresh ideas, insights and talents of employees as diverse as the audiences we interact with every day. We recruit across a number of core capabilities including business development, project finance, legal and commercial and accounting. The success of our company is built on the efforts of our employees. We are committed to offering our employees a path to professional success through development, training and mentoring opportunities that cover a wide variety of skills and functional areas. At Balfour Beatty Investments, our employees are our greatest asset and their well-being means a healthier, more productive workplace. We offer a comprehensive benefits package that includes a variety of health care options, retirement benefits and other flexible benefits. About us With experience spanning conventional apartment communities, affordable housing, distressed properties, and new construction lease-ups, Balfour Beatty Communities is a trusted partner in the area of multifamily property management. We manage a diverse residential multifamily portfolio and maintain an extensive network of contractors and vendors to support these operations. Our team is among the best in the business, with many years of experience managing all aspects of multifamily operations, from marketing and leasing to collections, human resources, and facilities maintenance. As experts in multifamily real estate, our customized solutions extend well beyond traditional property management to include asset management, due diligence, utilities management, risk management, environmental programs and much more.
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